Spinoloco Casino Terms and Conditions

These Terms and Conditions govern your use of Spinoloco Casino, our online gaming platform operated by Goblinix N.V. under Curaçao licence OGL/2023/115/0092. By registering an account you accept every clause set out below, so please read them before you play.

What Agreeing Means for You

These terms form a binding agreement between you and us, the operator of spinoloco-aud.com. They take effect the moment you open an account, log in, deposit funds or place any wager on our platform. You do not need to sign anything; your first real-money action counts as full acceptance.

We may update this document from time to time. The version published on this page is the only version that applies to you. If you continue using our platform after we publish a change, you accept the revised terms. If you disagree with a change, your remedy is to close your account and stop playing.

• You confirm you have read and understood every clause on this page.
• You accept that our game outcomes are determined by certified random number generators.
• You agree that these terms prevail over any conflicting statement made elsewhere.

Who May Register With Us

Age and residency

You may hold an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We do not serve players resident in the United States, United Kingdom, Netherlands, Spain, Italy, Belgium, Sweden, Denmark, Portugal, Romania, Hungary, Lithuania, Latvia or Estonia. Playing from an excluded jurisdiction through any technical workaround breaches these terms and voids all winnings.

• One account per person, per household, per IP address and per payment method.
• Duplicate accounts are closed on detection and balances may be confiscated.
• You must provide accurate personal details at registration and keep them current.
• You are responsible for keeping your login credentials confidential.

KYC verification

Before your first withdrawal we verify your identity with a government-issued ID, proof of address and confirmation of your payment method. We usually complete this review within 1 to 3 business days. Until verification is finished, withdrawal requests stay pending. We may re-verify your identity at any point, particularly on large or unusual transactions, as part of our anti-money-laundering duties.

Payments, Limits and Timeframes

Deposits

You can fund your account with PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether, Litecoin or Dogecoin. The minimum deposit is 20 AUD or the equivalent in your chosen currency. We charge no deposit fees, and funds appear in your balance immediately for most methods. All deposits must come from a source held in your own name.

Withdrawals

Withdrawals start at 20 AUD and are capped at 5,000 AUD per day and 20,000 AUD per month. E-wallet and crypto payouts are processed within 24 hours; card and bank transfer payouts take 1 to 3 business days after approval. Withdrawals go back to the same method you deposited with wherever possible. We may request documents again before releasing larger amounts.

An account left idle for 12 consecutive months becomes dormant. We then charge an administration fee of up to 10 AUD per month against the dormant balance, and after 24 months of inactivity the account may be closed and any remaining balance forfeited unless you contact us first.

How Our Bonus Rules Work

Bonuses on our platform are governed by the specific promotion terms shown alongside each offer, and those terms form part of this agreement. Where a promotion is silent, the general rules in this section apply. A bonus is a limited wagering credit, not withdrawable cash, until its stated turnover condition is met.

Bonuses expire 7 days after activation unless the promotion states otherwise. Claiming a bonus means you accept its wagering requirement, maximum conversion limit and any game restrictions attached to it. Wagers placed with bonus funds on excluded games do not count toward the turnover.

• Only one active bonus per account at a time unless we state otherwise.
• Bets above the maximum allowed stake during bonus play void the bonus and any winnings from it.
• Winnings in excess of the promotion's stated maximum conversion limit are removed on completion.
• Bonus funds and winnings from them may be forfeited if the bonus expires or the terms are breached.
• We may cancel or amend any promotion at our discretion where fraud or abuse is suspected.

Conduct We Do Not Permit

Our platform is for genuine recreational play by verified individuals. The following conduct breaches these terms and entitles us to freeze accounts, reverse transactions, void wagers and confiscate balances where the evidence supports it.

• Fraud, chargebacks and deposit reversals, including disputed card payments that were legitimately wagered.
• Multi-accounting: holding or operating more than one account to multiply bonus eligibility.
• Bonus abuse, including low-risk wagering patterns that exploit bonus structures.
• Collusion or coordinated play in live games and tournaments.
• Bots, scripts, automated tools or any software that interferes with normal game operation.
• Masking your location with a VPN, proxy or similar tool to bypass jurisdictional restrictions.
• Using our platform on behalf of another person or allowing a third party to use your account.

Setting Limits and Self Exclusion

You can set deposit limits, loss limits and session reminders on your account at any time through your profile or by contacting our support team. Limits take effect immediately when tightened and after a cooling-off period when relaxed. You may also request a temporary cooling-off period or permanent self-exclusion, and we will honour it by blocking your access to the account.

Where we notice patterns consistent with gambling harm, we may contact you with responsible gambling information, apply a limit to your account or invite you to self-exclude. These steps are protective, not punitive. Free confidential support is available in Australia through Gambling Help Online on 1800 858 858. If gambling stops being entertainment, stop and seek help.

Closing Your Account and Complaints

You may close your account at any time by contacting [email protected] or our 24/7 live chat. Closure takes effect once we have verified your identity and settled any open wagers, after which we return your withdrawable balance through your registered payment method. We may close or suspend an account ourselves where these terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, raise it with our support team first and we will try to resolve it directly. Where a complaint cannot be resolved internally, and after you have exhausted our internal process, you may escalate the matter under the dispute resolution procedure of our Curaçao licence. These terms are governed by the laws applicable to our licence in Curaçao, and the courts of that jurisdiction have exclusive authority over disputes that our internal process cannot settle.

• Complaints are acknowledged within 24 hours and investigated as a priority.
• Decisions on complaints are communicated in writing with reasons.
• Nothing in this clause limits protections granted to you by mandatory local consumer law.

When We Update These Terms

We review and revise this document as our services, licence obligations or legal duties change. Material changes are notified through our platform at least 7 days before they take effect, by on-site notice, account message or email to your registered address. Administrative changes take effect immediately on publication.

The publication date of the current version is always shown on this page. Continued play after the effective date of a change constitutes acceptance. We recommend revisiting this page each time a new promotion or payment method is announced, because each addition brings its own terms into this agreement. Spinoloco Casino was established in 2023, and these terms have applied to every account opened on our platform since that date.

Frequently Asked Questions

At what age can I open a Spinoloco Casino account?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction. Players resident in listed restricted countries cannot register or play, even if of age.

Do I need to verify my identity before every withdrawal?

Full KYC verification is required before your first withdrawal. After that, we may request documents again for larger withdrawals or where our licence obligations require it.

Can I hold two accounts to claim more bonuses?

No. Only one account per person, household, IP address and payment method is permitted. Duplicate accounts are closed and balances may be confiscated.

How do I self-exclude from the platform?

Contact our 24/7 live chat or email [email protected] to request a cooling-off period or permanent self-exclusion. We will block your account and remove you from promotional communications.

What happens to my account if I stop playing for a long time?

After 12 consecutive months of inactivity your account becomes dormant and may attract an administration fee of up to 10 AUD per month. After 24 months we may close the account and forfeit any remaining balance.