Responsible Gaming at Spinoloco Casino

Gambling at Spinoloco Casino should stay what it is meant to be: a paid form of entertainment, not a way to make money or escape pressure. This page sets out, plainly and without judgement, the tools we give you, the warning signs we watch for, and the free Australian services you can call today.

Our Commitment to You

What we do proactively

We take your wellbeing seriously, and we act on it rather than just stating it. Every account opened with us is monitored for patterns associated with harm: sharp increases in deposit frequency, repeated failed deposits in a single session, deposits made minutes after a large loss, and extended sessions without breaks. When our systems flag these patterns, a trained member of our team reviews the account and reaches out privately, never to lecture, only to check in and point you to the tools described below.

Reality checks are switched on for every player by default. You will see a discreet on-screen reminder of how long you have been playing and your net result for the session at regular intervals, so the numbers stay in front of you rather than drifting out of mind.

Warning Signs We Watch For

Recognising problematic play

Problem gambling rarely announces itself. It builds through small, easy-to-excuse steps, which is why honest self-checks matter more than any test. If several of the points below describe your play, that is not a moral failure; it is information, and information lets you act early.

• Chasing losses: increasing stakes or returning immediately after a loss to win money back.
• Hiding your play: concealing deposits, sessions or balances from a partner, family or friends.
• Borrowing to gamble: using credit cards, loans or money lent by others to keep playing.
• Playing beyond your set budget, or abandoning the budget entirely.
• Mood changes tied to results: irritability, restlessness or low mood when not gambling.
• Gambling to escape stress, grief or anxiety rather than for enjoyment.
• Neglecting work, study, sleep or relationships because of time spent playing.
• Repeated unsuccessful attempts to cut down or stop on your own.

Tools You Can Set Today

Limits and controls on your account

Every control below is available in your account settings under Responsible Gaming, and our 24/7 live chat team can apply any of them for you in minutes. Limits lower instantly; raising them takes effect only after a 24-hour cooling period, so a late-night decision cannot undo your daytime judgement.

• Deposit limits: cap the amount you can deposit per day, week or month, applied to all payment methods including crypto.
• Loss limits: set the maximum net loss you are prepared to accept in a period; once reached, play stops until the period resets.
• Wagering limits: restrict the total value of bets you can place over a set timeframe, independent of wins and losses.
• Session timeouts: take a short enforced break of 24 hours up to 30 days without closing your account.
• Reality checks: choose how often the on-screen time and spend reminder appears, from every 15 minutes to hourly.
• Cooling-off periods: pause your account for a fixed term while keeping your balance and history intact.
• Self-exclusion: block access to your account for a longer or permanent term, detailed in the next section.

How Self-Exclusion Works

Durations and what happens next

You can exclude yourself from Spinoloco Casino for 24 hours, 7 days, 30 days, 6 months, or permanently. A request made through live chat or email to our support team takes effect immediately; you will receive written confirmation, and no marketing materials will be sent to you for the duration.

Your remaining balance stays yours. Any funds in your account are returned to you via your verified withdrawal method, and open bets that settle during the exclusion period are paid out to your balance automatically and then withdrawn with your confirmation. You keep full access to your transaction history for records and tax purposes.

We cannot shorten or reverse an exclusion once it is active; this protects you from a moment of weakness. For temporary exclusions, your account reopens automatically on the expiry date, and you will be asked to confirm a review of your limits before play resumes. For permanent exclusion, reactivation is not offered; if you later wish to return, the decision rests with our Responsible Gaming team after a formal reassessment.

Keeping Underage Players Out

Age verification and parental tools

You must be 18 years or older to hold an account with us. No exceptions. Our KYC process requires a government-issued photo ID before your first withdrawal, and we run electronic age and identity checks at registration, so a false date of birth will not survive verification. Accounts we find to be held by a minor are closed immediately, with deposits returned and any winnings voided.

If adults share a device with young people at home, do not leave your Spinoloco Casino session logged in, and never let children watch you play, as early exposure normalises gambling. Filtering and parental control software such as Net Nanny, Qustodio or Gamban can block gambling sites on shared devices, and most Australian internet providers offer free filtering at the network level as well.

Free Support Across Australia

Independent help, no cost, no judgement

Sometimes the right support sits outside our platform, and these Australian services are free, confidential and available to you and to family members affected by someone else's gambling. You do not need to be in crisis to call.

• Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, free 24/7 telephone counselling plus webchat and email for all Australians.
• Gambling Help services in your state or territory: 1800 858 858 connects you to your local service for face-to-face counselling.
• Lifeline Australia: 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health.
• National Debt Helpline: 1800 007 007, ndh.org.au, free financial counselling to help you deal with gambling-related debt.

Talk to Us Directly

Our responsible gaming contact

Our support team is available 24/7 through live chat and at [email protected]. Write Responsible Gaming in the subject line and your message is routed to staff trained in harm minimisation, not to a general queue. Ask us anything: to set or lower a limit, to review your playing history so you can see the full picture, or to start an exclusion. We will never ask why, and we will never try to talk you out of a decision you have made.

If you would like a full statement of your deposits, withdrawals and net position for any period, tell us the dates and we will prepare it, usually within one business day. Looking at the real numbers, in one clear summary, is often the most useful single step a player can take.

Frequently Asked Questions

Can I reverse a deposit limit I just lowered?

Lowering any limit takes effect immediately. Raising or removing one takes effect after a 24-hour waiting period, so the change reflects a considered decision rather than an impulse.

What happens to my balance if I self-exclude?

Your money remains yours. We return your full balance via your verified withdrawal method, and any open bets that settle during the exclusion are paid out to you.

Can I shorten my 6-month exclusion?

No. Once an exclusion is active we cannot shorten or reverse it. This rule exists specifically to protect you during the period you asked for.

Will you still send me promotions while I am excluded?

No. All marketing communications stop the moment your exclusion begins, and they do not resume for temporary exclusions until the period ends and your account reopens.

Is talking to someone at Gambling Help Online free?

Yes. The 1800 858 858 line, webchat and email service are free, confidential and available 24/7 across Australia, and they also support family members worried about someone else's gambling.