Talk to Spinoloco Casino
Stuck on a withdrawal, a verification request or a bonus term? Our support team is on deck around the clock, and this page lists every way to reach us, plus what to have handy so we can sort your query faster.
Contact Spinoloco Casino Support
Live chat is the fastest route. Click the speech bubble pinned to the bottom right of any page on spinoloco-aud.com and you will be connected to a live agent, not a bot, in under two minutes on average. The window stays open while you browse, so you can keep an eye on a bonus round while we type.
Prefer writing it out? Send the details to [email protected]. We answer every message within 24 hours, and most land a reply well inside that window. Attach screenshots of any error message and quote your username to save a round of follow-up questions.
| Channel | Where to find it | Typical response |
|---|---|---|
| Live chat | Speech bubble, bottom right of every page | Under 2 minutes |
| [email protected] | Within 24 hours, usually faster |
Hours and languages
Both channels run 24/7, 365 days a year, including Australian public holidays. Our agents write in English, German, French and Greek, so pick whichever suits you. Chat history saves to your account, which means a new agent picks up your existing thread without you repeating the story from the start.
What Our Team Can Fix
Accounts and verification
KYC holds up most first withdrawals. Upload your government ID, proof of address and payment method verification in your profile, and we review the lot within 1-3 business days. If a document bounces back, live chat will tell you exactly what needs retaking before you resend it.
Deposits and withdrawals
Missing deposit, pending payout or a limit question, we trace it. E-wallet and crypto withdrawals leave our side within 0-24 hours, while cards and bank transfer take 1-3 business days. The minimum for both directions is 20 AUD, with a daily cap of 5,000 AUD and a monthly cap of 20,000 AUD, and we charge no fees of our own.
Technical hiccups
A game that will not load, a frozen round or a display fault on mobile, send us the game name, the time it happened and a screenshot. Our tech team reproduces the fault on our end and credits any lost stake where the round failed to settle.
Bonus questions
Wagering maths on the 100% welcome bonus up to 550 AUD plus 100 free spins, weekly cashback up to 15% or a tournament leaderboard, we walk you through the numbers. The 30x wagering requirement trips up plenty of players, so ask us before you opt in rather than after the 7-day validity clock runs out.
Safer gambling help
Setting deposit limits, loss limits, session reminders, a cooling-off period or full self-exclusion takes one message, and we action it the same day. For confidential support outside our walls, Gambling Help Online answers on 1800 858 858, free from anywhere in Australia, any hour of the day or night.
Check These Before You Write
Half the tickets we receive are answered by one of three quick checks. Run through this list first and you may sort the issue yourself in a minute:
- Verification status: open your profile and look for a 'Pending' document. That is usually the answer to a delayed withdrawal.
- Transaction history: confirm whether a deposit or payout shows as processed before reporting it missing.
- Bonus terms: the wagering progress bar sits in the promotions tab, along with the validity clock for each active offer.
- Help centre: our FAQ page covers common questions on payments, bonuses and account settings.
What to include in your message
If everything checks out and the problem remains, contact us with three things ready: your registered email, the date and time of the issue (AEST works fine) and any relevant screenshot. A complete first message cuts our reply time noticeably, because we skip the back-and-forth and get straight onto a fix.
Our Registered Office
Spinoloco Casino, launched in 2023, is operated by Goblinix N.V. under Curaçao licence OGL/2023/115/0092. Formal correspondence, legal notices or posted documents go to the registered address: Goblinix N.V., Abraham de Veerstraat 9, Willemstad, Curaçao. Quote your account username and the licence reference in the subject line so the mail reaches the right desk. Post takes longer than chat or email, so keep payment and gameplay queries on the digital channels.
Press and Partnerships
Running an affiliate site, a stream or a media outlet? Business enquiries go to [email protected] for affiliate deals, revenue-share terms and creatives for the Australian market, while press requests should be directed to [email protected]. Our partnerships team replies within two business days. Player support cannot handle these requests, so keep account and payment questions on live chat or [email protected].
Frequently Asked Questions
Is live chat really available at 3 am AEST?
Yes. Live chat and email are staffed 24/7, 365 days a year, so the speech bubble works the same at 3 am as it does at midday.
How long does email support take?
We reply to every message within 24 hours, and most queries are answered much sooner. Include your username and screenshots to avoid follow-up questions.
Who do I contact about a delayed withdrawal?
Live chat first. If KYC documents are pending, complete them in your profile, since reviews take 1-3 business days. E-wallet and crypto payouts are processed within 0-24 hours once your checks clear.
Where can I get confidential gambling help?
Gambling Help Online offers free, confidential counselling on 1800 858 858, any hour, from anywhere in Australia. We can also set deposit limits, cooling-off periods or self-exclusion on your account in a single message.